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Refund and Returns Policy
Refund and Returns Policy

General Terms and Conditions of Sale

Introduction

These General Terms and Conditions of Sale (hereinafter « GTC ») apply to all sales concluded on the website www.aureliagrandeldekeatinghart.com (hereinafter « the Site »). By placing an order on the Site, the customer accepts these GTC without reservation.

Article 1: Company Identification

Aurelia Grandel De Keating Hart
Email: contact@aureliadekeatinghart.com
SIRET Number: [pending]
Publication Director: Aurelia Grandel De Keating Hart

Article 2: Products

The products offered for sale are those described on the Site. Aurelia Grandel De Keating Hart takes great care in the presentation and description of these products to best inform the customer.

Article 3: Prices

Product prices are listed in euros, including all taxes (VAT), excluding delivery charges. Aurelia Grandel De Keating Hart reserves the right to modify its prices at any time, but the product will be billed based on the rate in effect at the time of order confirmation.

Article 4: Order

The customer places an order on the Site by selecting the products they wish to purchase, adding them to their cart, and proceeding with secure payment. Any order implies acceptance of the prices and descriptions of the products available for sale.

Article 5: Payment

Payment is made online by credit card or any other method offered on the Site. Payment information is secured using encryption protocols. The customer’s account will be debited upon order confirmation.

Article 6: Delivery

Products are delivered to the delivery address provided by the customer at the time of order. Delivery times are provided as an indication. In case of delivery delays, Aurelia Grandel De Keating Hart cannot be held responsible.

Article 7: Right of Withdrawal

In accordance with current legislation, the customer has a period of 14 days from the receipt of the products to exercise their right of withdrawal without having to provide reasons or pay penalties. Products must be returned in their original and complete condition. Return shipping costs are the responsibility of the customer.

Article 8: Warranties

Products are covered by the legal warranty of conformity and the warranty against hidden defects, in accordance with current legal provisions. In case of non-conformity of a purchased product, it may be returned, exchanged, or refunded.

Article 9: Liability

Aurelia Grandel De Keating Hart cannot be held responsible for non-performance of the contract in the event of stock shortages or product unavailability, force majeure, disruption, or total or partial strikes, including postal services and transportation means and/or communications.

Article 10: Intellectual Property

All elements of the Site are and remain the intellectual and exclusive property of Aurelia Grandel De Keating Hart. No one is authorized to reproduce, exploit, redistribute, or use, in any manner whatsoever, even partially, any elements of the Site without prior consent.

Article 11: Personal Data

Personal information and data collected from customers are necessary for order management and business relations. They may be transmitted to Aurelia Grandel De Keating Hart’s partners involved in the execution of orders.

Article 12: Applicable Law and Jurisdiction

These GTC are governed by French law. In case of dispute, and in the absence of an amicable solution, French courts will have exclusive jurisdiction.

Aurélia is a renowned artistic director with over 15 years of experience in the demanding and refined world of luxury brands. A graduate of a prestigious design school, Aurélia has successfully combined her acute sense of aesthetics with a profound understanding of luxury market trends.

Throughout her career, Aurélia has collaborated with some of the most prestigious houses, contributing to shaping and refining their brand image through innovative advertising campaigns, captivating visual creations, and bold artistic concepts. Her expertise spans a wide range of areas including fashion, jewelry, perfumery, and luxury accessories.

Passionate about art and culture, Aurélia draws inspiration from various artistic disciplines, from painting to photography, cinema, and music. This diversity of influences allows her to create unique and impactful visuals that resonate with both consumers and critics alike.